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FAQ

Q: How do I place an order?

A: Visit our website www.spotteddogclothes.com and whenever you find an item that you want to purchase, click your size, then add to cart. When you are finished, click the shopping cart. The items you have added to your cart will appear there.

Q: How do I know if my order went through?

A: Whenever the payment has been accepted for your order, you will receive a confirmation e-mail.

Q: How long does it take to receive my order?

A: On average, most of our customers receive their orders within 2-3 business days after processing.

Q: What are the shipping costs?

A: We currently offer FREE SHIPPING! (Continental US Only), Express 1-2 day shipping is available but there is a cost for that service.

Q: Can I cancel or make changes to my order?

A: We do allow customers to make changes to their orders upon request by calling our store; However, No cancellations on orders allowed.

Q: Can I backorder an item that is out of stock?

A: We do not offer customers the option to backorder out of stock items, however a substitution is allowed.

Q: Do you hold items?

A: Because all of our inventory is available for purchase online, we are unable to hold items.

Q: Do you have a catalog?

A: We do not have a catalog due to the fact that we receive new items daily, therefore our inventory is constantly changing.

Q: Are your items true to size?

A: Yes. Our items do run true to size. (In the event that we receive something that we feel runs small we will add it to the description).

Q. Do you sell extended Curvy sizes?

A: At this time we offer 1X-2X-3X.   

Q: What is material content?

A: The material content of every item is shown whenever you click on the item to view it.

Q: What is your return policy?

A: No refunds. Customers have 30 days from the delivery date to return the items back to our warehouse. We only offer exchanges. No exchanges of sale items.

Q: How do I return a damaged item and am I responsible for return shipping costs?

A: If a customer receives a damaged item, she is required to send us a photo of the damaged item so that it can be inspected. If the damage is determined to be pre-existing, we will send the customer a prepaid label. Customers are not responsible for shipping costs.