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EXCHANGES ONLY – NO REFUNDS

 

Exchanges must be received within 30  days of receipt of merchandise, no exceptions.  This gives our customers time to decide if they are satisfied with their purchase.

Exchanges must be unworn, unwashed, and have all original tags attached (if applicable).  Returned items that appear to have been worn, washed, stained or smell of smoke OR perfume  will be refused.  If refused we will email you and you can choose to send it back to you at your expense OR have us donate it.  Any refused returns after 30 days that we have will be donated to a local charity of our choice.

Store credits cannot be issued until the return is received.  We cannot go back and issue refund on a past order.

No Return Authorization is needed!  Simply return to:

Spotted Dog Ladies Clothes

45 Joshbury Circle

Laurel, MS 39443

Please include a copy of your packing list with the items you are returning circled and indicate the reason for your return.

The customer is responsible for all return shipping costs.  We recommend a method of shipment that will provide a tracking number (ask your post office for options).  Spotted Dog Ladies Clothes is not responsible for items lost or damaged by the shipping company.

If we receive an item back that does not qualify for a return (such as listed below) we will either donate the item in your name to a local charity or send it back to you at your expense. All monogrammed items, accessories, earrings, leggings and SALE items are FINAL sale only.

Once we receive your return please allow 5-7 business days for us to process it, but we aim to be much faster!

You will be issued an online code via email in the amount of purchase (less any shipping) to use online

for purchasing www.spotteddogladiesclothes.com.

If you believe the item you ordered was damaged or defective, please email us immediately at spotteddogladiesclothes@gmail.com and we will address it.  All damage claims must be made within 5 days of receipt of your order. TAGS MUST STILL BE ATTACHED!

STORE CREDIT WILL BE EMAILED TO CUSTOMER IN THE FORM OF AN ONLINE GIFT CERTIFICATE THAT CAN THEN BE USED ON THE WEBSITE.  IT DOES NOT EXPIRE!

We cannot hold merchandise as we have so many orders come through that it is just not possible.

BACKORDERS

We do not accept or hold orders for items that go out of stock.  If you see an item and like it, you should order it as our inventory moves very fast. Usually certain styles aren’t available again once they are sold out. New styles come in quickly. This is actually a great thing! It means your look is more exclusive!

SHIPPING

All orders we make every effort to process and ship your order within 48 hours (excluding weekends & holidays). During a SALE EVENT, shipping may take a few days longer than normal; please know we want to ship it out as fast you want to receive it!!!

Spotted Dog Ladies Clothes is not responsible for delays in shipping once it’s left our facility.

Spotted Dog Ladies Clothes is not responsible for products lost or damaged in the mail. USPS will be responsible once we ship your order.

Spotted Dog Ladies Clothes is not responsible for orders marked ‘Delivered’ by the Post Office. You will need to check with your local Post Office and/or Postal Carrier to obtain information regarding your package.  We will provide a tracking number that is given to us by USPS.

SIZES

Sizes are true and if something runs small it will be noted in the description. Please read that information as we try very hard to inform you as much as possible about every style. You are also welcome to call Jane at (601) 433-1498 for a custom phone fitting.